--- title: "IT services provider Lower Rhine — for the Mittelstand | Corevatis" description: "Corevatis from Viersen operates workplaces, servers and networks for mid-market companies on the Lower Rhine — patch management, monitoring and support." canonical: "https://corevatis-redesign.pages.dev/en/" lang: en schema_type: WebPage hreflang: de: "https://corevatis-redesign.pages.dev/de/" en: "https://corevatis-redesign.pages.dev/en/" --- # Corevatis Corevatis from Viersen operates workplaces, servers and networks for mid-market companies on the Lower Rhine — patch management, monitoring and support. ## IT support for the Mittelstand · Viersen · Lower Rhine Your IT. Run, not just repaired. Your people open their laptop in the morning and get going — not wait, not search, not call you. Your IT is run, not just repaired — with one point of contact who knows your company. ## Everyday reality: When IT is a permanent item on your desk. - A new colleague starts — and needs three days before they can work. - The software invoices keep rising, but nobody can say what exactly for. - Your insurer sends a questionnaire, and you do not know the answers. - The one person who knows everything retires in two years. - Your people work around IT — via WhatsApp, via mail, via Excel. These are not IT problems. These are business problems that happen to come out of IT. ## What we take care of: Four things that are different afterwards. We do not talk about technology before it is clear what should change in your day-to-day. These are the four outcomes you can hold us to. ### 01 · The workplace just works. Every device is continuously updated and monitored — and the daily grind is included: forgotten passwords, a computer playing up, a new laptop, printers, permissions. That is not a by-product, it is the core. And it works vendor-independently — your devices need no cloud management for it. Outcome: Fewer questions land on your desk. Underneath: Patch management · Monitoring · Remote support · Helpdesk ### 02 · New people are ready on day one. You register a new employee once — device, accounts, permissions and software are prepared. When they leave, access closes just as reliably. Outcome: Three days of setup become half an hour. Underneath: User lifecycle · Device rollout · Inventory ### 03 · You sleep better. Protection against what actually happens: phishing, lost laptops, encrypted servers. Backups we restore regularly — not just configure. And solid answers to your cyber insurer’s questionnaire. Outcome: You can prove your data comes back. Underneath: Endpoint protection · Backup drills · Zero-trust access · NIS-2 ### 04 · You know what IT costs and what for. Every position stands on its own invoice line: operations, licences, hardware. Once a quarter we sit down: what runs, what is coming, what can go. Licenses nobody uses, we cancel — even when that reduces our own revenue. Outcome: No surprises at renewal. Underneath: License hygiene · Inventory · Cost transparency ### And everything else stays an accessory. Licences — Microsoft 365 included —, backup, zero-trust access, hosting, hardware: building blocks you can add. Each on its own invoice line, none a hidden obligation. Outcome: You pay for what you need. Not for a bundle. Underneath: Licences · Backup · Zero trust · Hosting · Hardware ## What sets us apart: Three promises you can hold us to. - **One point of contact. Real ownership.** — You have a single contact who knows your IT and takes care of it — backed by named partners working from the same documentation. No rotating ticket handlers, no "please describe again" loops. - **Clear in what we promise — including the no** — We will also recommend against cloud, AI or new tooling when it does not fit your business. And we only promise what we can keep ourselves. - **No lock-in** — We build so you could replace us tomorrow — with documentation a successor can actually use. That disciplines both sides. ## The model: Your IT department. Without an IT department. You hire nobody, you build no department, you need no IT manager. You have an external IT department: a fixed monthly service and one point of contact with a name and a direct line. Anything beyond that — a move, a migration, a new site — we do as a project with a scope agreed in advance. - One fixed point of contact - Monthly service + projects - Cancellable, without leaving you stranded ## Tiers: You decide how much support sits with us. Updates, monitoring and inventory are part of every tier. Graded by support depth: from baseline care for companies with their own IT to a named contact with a managed ticket system. - **00 Project** — Not ready for ongoing operations? Concept work, migration, move, rollout — we also take on single projects at a fixed quote. Many first get to know us this way. - **01 Base** — Patching, monitoring and inventory. Your IT stays up front, we are their backstop — extras by effort. - **02 Managed** — Plus helpdesk for your people, ticket portal, a named contact, on- and offboarding. - **03 Complete** — Plus extended hours, an on-site rhythm, budget planning and a roadmap with management. Price after the assessment, not guessed. ## How we work: Five steps from intro call to operation. - **01 Intro call** — You talk, we listen. Then we tell you honestly whether we fit. Free and non-binding. - **02 Assessment** — We look at what you have. You get a document readable without IT knowledge: what is good, what is missing, what is urgent. - **03 Plan with a sequence** — What comes first, what can wait, what costs what. You decide, we deliver. - **04 Delivery in steps** — No big bang. Each step on its own, with a way back, without stopping your operation. - **05 Operation** — We stay. Fixed point of contact, defined service hours, quarterly review. ## For your IT: How we work — the operating standards. For your IT staff, not for management: per discipline the procedure, the tools and the evidence you receive monthly. Whatever is agreed per client is marked as such. - **Patch management** — In rings, in the agreed window, exceptions with end date — patch report per device, monthly. - **Monitoring & alerting** — Every alert becomes a ticket. Service hours Mon–Fri 08–18, on-call by agreement. - **Backup & recovery** — 3-2-1, one copy immutable, Microsoft 365 separately — restore test with a log. - **Identity & access** — MFA for everyone, separate admin accounts, Conditional Access, access reviews.